Overview of all questions and answers.
How can I pay?
At Victory Umzüge, you have flexible payment options for your move in Frankfurt. You can pay in advance by bank transfer, in cash after the move with a receipt, or by debit or credit card (with a 3% fee for card payments).
How should I best prepare for moving day?
To prepare optimally for your move in Frankfurt, please remove plants and pictures from the stairway if possible. Label all boxes and furniture clearly. Electronics, such as TVs and stereos, should ideally be packed in the original boxes, as insurance may not cover damages otherwise. These preparations will help ensure a smooth move.
What happens if it rains?
Victory Umzüge carries out moves in Frankfurt regardless of the weather, even during extreme conditions or snow. However, in bad weather, your goods, floors, or stairways might become wet or dirty. We take all necessary precautions to minimize damage and ensure the safest move possible.
What should I inform the moving company about?
Please inform us in advance about any heavy or cumbersome items. Let us know if the walking distance is long, the stairway is narrow, or if there are difficult angles or maneuvers. This allows us to perform the move in Frankfurt efficiently and without unexpected obstacles.
What should I do with small items?
Pack small items, plants, and similar things into boxes as much as possible. If possible, remove lampshades, especially paper ones, as we do not assume liability for them. We pack your furniture in protective wrapping, but without our packing service, we do not pack small items like decorations, glass, or electronics. This ensures safe transport.
Do you also offer furniture assembly?
Yes, we offer furniture assembly during your move in Frankfurt. While our furniture assemblers are not carpenters, they ensure your pieces are aligned as best as possible. In older apartments with uneven floors, cabinets may be slightly tilted. Cabinets are generally not bolted to the wall. For specific drilling work, please contact us separately.
Are my furniture items insured during the move?
Yes, at Victory Umzüge, your furniture is always insured at current value during the move in Frankfurt. This means we cover any accidental damages during transport, ensuring your peace of mind.
Do you accept VAT forms?
Yes, we accept VAT Forms under Paragraph 67 for military and NATO personnel, meaning you don’t have to pay VAT. Contact us for more information and to clarify the details.
What items do you not transport?
We do not transport pets, gas cylinders, or perishable food items. Please plan accordingly and make separate arrangements for these items.
What happens if I need to change my moving date?
If you need to change your moving date, please inform us as soon as possible. We will do our best to accommodate the new date and continue to provide you with smooth service for your move in Frankfurt.
In which regions do you offer moving services?
Victory Umzüge offers moving services throughout Europe. Additionally, our container service is available in Frankfurt, across Germany, and worldwide to make your move as flexible as possible.
How are the costs for moving services calculated?
The costs for your move in Frankfurt are calculated individually based on the volume of your belongings and the transport distance. Additional factors include the number of movers and vehicles needed. We also offer a variety of optional services that you can combine to meet your exact needs.
Where can I get moving boxes?
Victory Umzüge offers the option to purchase or rent moving boxes. We deliver them nationwide before the move, giving you enough time to pack. Special boxes for hanging clothes and packing materials like wrapping paper, tissue paper, and bubble wrap are also available upon request.
Can I use private moving helpers?
Yes, you are welcome to have private helpers from family or friends. However, please note that damages caused by private helpers are not covered by our liability insurance. Our professional staff will handle loading the vehicles to ensure proper securing of your items.
Who is liable for transport damage during a move?
Victory Umzüge is liable for any damages caused by our staff or during transport on our vehicles. However, if you move items yourself, we do not cover damages. For a stress-free move, trust our professional team.
Can you also handle disposal for us?
Yes, if there are items you don’t wish to take with you, we can manage their disposal. Upon request, we can also perform minor repairs before you return your apartment or commercial property. This way, we offer a comprehensive moving service in Frankfurt.
Ready for your stress-free move?
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